Why Reverse Logistics Matters
Customer returns, retailer rejections, and damaged shipments do not disappear. They accumulate carrying costs, depreciate quickly, and absorb internal capacity.
- E-commerce return rates can reach 20 to 30 percent in many categories.
- Unprocessed returns lose recoverable value every week they sit idle.
- Most supply chain partners do not provide integrated reverse operations.
- Poor returns handling turns recoverable assets into full write-offs.